Telecom partners with debt collection agencies to address arrears accounts
Telecom Namibia has taken a proactive step to address overdue accounts by partnering with debt collection agencies RedForce, Muadifam, and Revenue Solutions.
Clients with accounts in arrears are advised to initiate payment arrangements directly with these agencies once their accounts have been handed over.
According to Telecom Namibia, formal debt collection agreements have been established with these agencies, tasking them with the responsibility of recovering all outstanding debts owed to Telecom for Fixed and TN Mobile services.
“If your account is handed over, please liaise directly with them for payment arrangements,” urged Telecom Namibia. They further emphasized that services for all accounts handed over for debt collection will either be suspended or permanently disconnected during this period.
Telecom issued a cautionary note, stating that persistent non-payment of accounts could lead to a default listing with Information Trust Corporation Namibia. They provided contact information for their Credit Management Department for additional inquiries and clarifications.
For clients grappling with overdue payments, Telecom Namibia’s collaboration with debt collection agencies serves as a mechanism to facilitate debt recovery and ensure the sustained financial health of the telecommunications provider.
