Coen Welsh | Nov 14, 2017 | 0
GIPF processes N$300 million worth of claims in March
The Government Institutions Pension Fund (GIPF), CEO David Nuyoma, at the annual stakeholders’ consultative meeting this week said that during the month of March alone, the fund processed over 600 claims valued at close to N$300 million.
According to Nuyoma as of 31 March the total membership of GIPF stood at close to 136,000, of which over 100,000 are active members and over 35 000 are active annuitants receiving a monthly pension which he said is linked to efforts of enhancing service delivery to all their stakeholders
“As we try to live out one of the Funds core value which is “Service Excellence”. The total benefit paid during the said period is N$3.2 billion,” Nuyoma said.
With GIPF’s theme for the year titled, “Collaboration-the winning formula”, Nuyomas said that there is no room for errors or delays in processing benefits or in their interactions with their members as thousands of households stand to be affected.
Nuyoma said that the institution continues to make incremental steps to making services more accessible and later through out the year his team will introduce a contact management system as well as other initiatives aimed at ensuring a smooth and pleasant customer experience.
He added that in order to deliver excellent customer experience, one has to know their customers better than ever before and to achieve this, an organisation such as the GIPF needs a reliable Customer Relationship Management software and solutions, which the GIPF has invested in and is in full use.
“If you visit our client services area at the GIPF Head office you will be able to experience this, including a computerised service (queue) management system. This will be rolled out to all other GIPF offices countrywide,” he added
Meanwhile, at the event, a revamped GIPF website which includes a self-service online portal allowing members to access their benefit statements, update member details amongst other e-services was launched.
GIPF currently provides various benefits which include normal and early retirement, resignation, ill health, disability, death; and funeral benefits offered at no cost to the member and carried solely by the Fund, a feat Nuyoma said is due to the sound financial position of the Fund.