DBN improves digital interface
Development Bank Communication Manager Jerome Mutumba said the site is geared to provide greater accessibility of information on the bank and its products to clients and stakeholders. He said that enquiries concerning entities are typically first addressed with a web search, so the bank prioritised a revamped website, to address various information needs.
Developed by the innovative Namibian web development company Space Dimensions, the site provides enhanced navigation to funding products to create understanding of and facilitate the application process.
Mutumba said it is vital that clients have a clear understanding of the bank’s processes, and that use of the website as a familiarisation tool can improve efficiency in processing applications. The Development Bank, he said, has specific factors which it assesses in making decisions to approve finance. These factors are clearly noted on the website.
He said that prospective borrowers who familiarise themselves with the bank beforehand will need less time in meetings with bank staff afterwards to prepare and submit applications.
Mutumba emphasised that web presence is for the bank an additional means of outreach to potential borrowers who are missed during the outreach visits to the regions, or by the Development Bank offices in Ongwediva, Walvis Bay and Windhoek. The bank provides development finance in all the regions, Mutumba said, and many clients who can not attend the formal information sessions in their regions will benefit by using the website.
He said that there is an effective communication mechanism in place on the website which can be used by all prospective clients.
Mutumba pointed out that the site does not only focus on application and stakeholder information, but also provide success stories of former clients. He recommended that potential borrowers visit the site to see the successes of the Development Bank and to find inspiration in the scope of projects.