Roads Authority changes booking schedule

Over the past few weeks, Roads Authority has been at the receiving end of criticism from both the  public and media after its new booking system at the NaTIS Valley Driver Testing Centre failed to deliver the much needed “effective and efficient” service to learners and drivers license applicants.
The system which was introduced in December last year, only proved to make matters worse.
In an effort to remedy the situation and get under control at the centre, Roads Authority this week announced that as from Monday, 19 March, bookings will be done daily.
“In our efforts to provide an efficient and effective service to our customers, the Roads Authority is pleased to announce that as from Monday, 19 March 2012 applications for learners’ and driving licences will be done every day,” said Hileni Fillemon, manager: corporate communication at Roads Authority.
According to Fillemon, a fourth testing session for learners’ licences will also be introduced daily except on Wednesdays when only three sessions will be conducted.
“This will increase the number of applicants for learners’ licences to 168 per day from Mondays to Thursdays and 126 applicants on Wednesdays.  The number of applicants for a Driving Licence will increase to 45 applicants per day,” she said.
Bookings will be made from Mondays to Fridays from 08h00 to 15h30 and Wednesdays from 09h15 to 15h30 in Windhoek only.