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MVA Fund to host conference on enhanced customer experience

MVA Fund to host conference on enhanced customer experience

The Motor Vehicle Accident Fund (MVA) will be hosting a Case Management Conference on 30 and 31 May in Swakopmund from 08:00 to 16:00 on each day. This conference is held annually in the SADC region on a rotational basis.

MVA Chief Executive, Rosalia Martins-Hausiku in a statement said that the conference intends to create a space for the understanding of current approaches to treatment and rehabilitation of victims of vehicle accidents, that will assist the fund in improving case management services.

The two-day conference will see invited subject experts from Australia, the UK, and the MVA Funds of Botswana, Swaziland and South Africa, share industry best practices for the ultimate goal of enhancing customer experience, stated Martins-Hausiku.

The theme of the conference is ‘Resilience and Reinvention In Overcoming Hardship: Motivational Stories and Techniques in Rehabilitation.


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Mandisa Rasmeni

Mandisa Rasmeni has worked as reporter at the Economist for the past five years, first on the entertainment beat but now focussing more on community, social and health reporting. She is a born writer and she believes education is the greatest equalizer. She received her degree in Journalism at the Namibia University of Science and Technology (NUST) in June 2021. . She is the epitome of perseverance, having started as the newspaper's receptionist in 2013.