MTC refuses to take responsibility
The telecommunications provider inveswtigated on the issue and found out that there were discrepancies within their systems which had resulted in the unusual disappearance of data and to rectify this, they refunded the customers.
Not too long down the line MTC started with the upgrade of their system which lasted for a week from 1- 8 October 2014, of which during this period again services plunged to a low.
Unfortunately after the upgrade, customers are still not happy with MTC’s billing system and are complaining profusely.
Earlier this week Tim Ekandjo, Chief Human Capital and Corporate Affairs Officer MTC, explained to the Economist that their billing system has been rectified and that they are waiting for the Communications Regulatory Authority of Namibia (CRAN) to come and look at their system.
Said Ekandjo, “We are waiting for CRAN to come and inspect our system and tell us and the public if there is something wrong with the system, but in the mean time we carry on as usual and if it is found out that there is a problem with our system, we will refund our customers immediately and sort out the problem.”
Ekandjo urged customers to call MTC or go to their nearest home shops if they encountered problems and not to always run to the newspapers with accusations and complaints. “Come to us so that you can be helped,” Ekandjo added.
Ekandjo said that in a recent survey conducted by MTC, 80% of their customers have a high regard for their services and they regard customer service very highly at MTC.
But in the meantime customers are still not satisfied with MTC’s billing system and this is evident in the many complains that are being published in newspapers.