Opening of new FNB branch in Kuisebmund on track
It also signifies FNB’s commitment and support to the government’s policy of decentralization, which aims to bring services closer to the people.
“Customers will recall that we [last year] opened a new FNB branch in Arandis but we did not stop there. FNB is guided by their brand mantra of “How can we help you”. Our customers requested us to open a branch in Kuisebmund and we listened,” said Mouton.
In December last year, announcing the intended Kuisebmund branch, Mouton said the feasibility study has been concluded and given the number of FNB customers in Walvis Bay as well as the number of bankable residents in Kuisebmund it made perfect sense to open a branch in the township of Kuisebmund.
“The opening of a branch in Kuisebmund paves the way for many business and investment opportunities, not only for residents but also for the development of the region as a whole and FNB wants to be part of this.
We believe that the customer experience at the new branch will exceed expectations and request our customers to remain patient until this branch is completed,” he added. Mouton also said earlier the branch at Mondesa in Swakopmund offers a full array of services including loans and overdrafts.
He further advised customers residing in the township to take advantage of the banking opportunity that they will have on their doorstep. He encouraged the bank’s clients to make use of self-service channels. “FNB offers a variety of electronic banking options, including the FNB Banking App for Smartphones.
Aside from being more cost efficient and safe, electronic banking gives our clients convenience in that they have anytime, anywhere banking at their fingertips,” said Mouton.
He said that they have concluded all arrangements for the new premises in Walvis Bay and that the tendering process has been completed.
He said what should follow next is the appointment of the successful contractor and the recruitment of personnel which is also in progress.
The branch will have a staff of eleven FNBers who will serve customers with all their banking needs.
Mouton stressed that FNB values its clients and urges the Kuisebmund community to bear with them while the set up of the new branch takes place. He is confident that the customer experience at the new branch will exceed expectations.
The branch is expected to be fully operational by 30 March 2014