Service Audit brings unexpected bonus
The survey, in which cheque account clients were asked during May to rate Bank Windhoek’s service levels, is part of it’s commitment to provide excellent service to its clients and to measure service levels on an ongoing basis.
“Bank Windhoek values the feedback of its clients, hence this survey, giving clients an opportunity to rate and comment on our service levels was conducted. We are grateful for the high volume of completed surveys that we received back, as the results of the survey will provide valuable insights to us with regard to service levels in our branches across the country and give us the opportunity to address any specific concerns that were raised in the survey. We believe that our clients are the reason for our existence and that it is the responsibility of each and every staff member to ensure that we collectively exceed service expectations and make Bank Windhoek the leading financial and banking services brand” said Marlize Horn, the bank’s Executive Officer: Marketing and Corporate Communication Services.