Guest Contributor | Aug 30, 2019 | 0
Telecom’s re-designed iWay Teleshop opens its doors
Telecom Namibia opened its re-designed iWay Teleshop last week, as a one-stop-shop for customers to experience new service levels and communications solutions.
The store is part of Telecom’s broader plan of re-designing its outlets for an improved retail presentation of its products and services while introducing new technology.
Calvin Muniswaswa, Acting Chief Executive Officer of Telecom Namibia said the modernistic retail store, which they opened is a visual expression of the progressive outlook that Telecom beliec3s is, embraces and advocates.
“This Teleshop is also a modern reflection of our brand and aligns with the next-generation retail experience, therefore, through these efforts, we are focused on enhancing the customers service experience and enrich customer satisfaction,” he added.
Muniswaswa emphasised that with the re-opening of the Teleshop they are reaffirming their commitment to provide superior solutions and experience to its customers. “We on a continues bases review our product and service offering to ensure we remain relevant to the market and that we are able to meet our customer demand with the right products at the right price and we take into consideration the ever changing communication needs of our various customer segments and continue to employ the relevant technologies to address identified needs,” he highlighted.
According to Telecom the store also includes a customer care pint where products and services can be purchased, a point where faults are reported and another where customers can apply for new services as well as a billing cenre for services payments.
“The initiative is an effort from use to ensure that Teleshops are not just stores that stock products, but a place where the company demonstrate how technology can transform lives and businesses,” they concluded.
Caption: Acting Chief Executive Officer of Telecom Namibia, Calvin Muniswaswa, seated is surrounded by staff of the newly opened iWay Teleshop and members of the Telecom Namibia Executive Committee and Management.