Guest Contributor | Nov 27, 2020 | 0
ITIL 4 launched, Headway to deliver trainings to both the public, private sector
Local IT consultancy firm, Headway Consulting recently launched an Information Technology Infrastructure Library 4 (ITIL 4), by the ITIL Foundation.
Headway is set to deliver trainings to both the public and private sector and the new, improved ITIL 4 will raise the level of technology based service delivery to all that embrace it.
According to the firm, the launch timing could not be better as improved service delivery is essential to the ‘Accountability’ that the President, HE Hage Geingob spoke about recently.
ITIL continues to evolve and the launch of ITIL 4, the next evolution of ITIL by the Foundation occurred in February 2019.
As ITIL 4 expands on previous versions and provides a practical and flexible basis to train and support organizations on their journey of digital transformation, with local ICT consultants Headway Consulting delivers the training and support.
Getting staff, employees as well as the management of organisations, both public and private acquainted, familiarised and ultimately trained and certified in the different steps of ITIL will lead to better service delivery, right here in Namibia.
ITIL provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. Streamlining processes that were previously not technology driven and delaying service delivery to the stakeholders and prone to errors is what ITIL is all about. It creates a system and benchmark for monitoring and setting standards of service. Investing in ICT-environments is expensive, but worthwhile, with ITIL you can monitor if the technology is being used correctly and making the business more streamlined and efficient. As well as tracking if the staff is using the ICT-equipment and software correctly and to the fullest extent.
Headway Consulting which is certified in the training of ITIL, has already trained and supported government, ministries and a myriad of private sector clients in previous version of ITIL.
These organisations were all looking to improve their service delivery, implement technology and drive their mission, vision and goals by embracing ITIL. As well as adhere to policies and regulations in both Government and private sector which often demanded ITIL-certification. This lays the foundation for local knowledge and know-how expanding and specifically targeting Namibian solutions to sometimes very Namibian challenges whilst stimulating the Namibian economy at the same time.
According to Headway, the Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Jan Coetzee, MD of Headway Consulting said; “ITIL 4 delivers a whole new level of training and certification for Namibians and Namibian organisations. Delivering quality service delivery based on tech-driven best processes and best practises from around the world.