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Qualifications Authority launches customer service charter, accredits 12 training providers

Qualifications Authority launches customer service charter, accredits 12 training providers

The Namibia Qualifications Authority (NQA) accredited 12 training providers and also launched their customer service charter, last week at their Head Office.

The authority re-accredited nine training providers, gave one training provider expansion of stock and gave two training providers accreditation for the first time.

Professor Anicia Peters Deputy Chairperson of the NQA Council said the launch of the charter is only the first step of what will become a continuous process of improvement through a robust stakeholder engagement programme.

“I am proud to inform you that the charter was wholly developed by the NQA after the identification of the need to sustain the service standards inline with internal norms, executing our mandate and meeting the needs and expectations of the Namibian nation,” she added.

She explained that the charter was developed to improve the customer experience at every point of contact with them and that it outlines the standards and quality of service that customers can expect from them, and, how they interact and serve their clients on multiple platforms.

“The guidelines will also help us to deliver consistent service across all departments, most importantly, these standards will serve as the benchmark against which the public can measure our service delivery,” she explained.

She implored on all their customers to familiarize themselves with the standard outline of the charter and give them feedback on their service experience with the NQA, which will enable them to improve service deliver to their customers.

Meanwhile, Hon. Dr. Itah Kandjii-Murangi, Minister of Higher Education, Training and Innovation said at the launch the true step of the NQAs’ commitment to deliver efficient, professional service lies in consistently living the charter and meeting the service standards that they have set for themselves.

“By launching this customer service charter, you are also empowering the public to have a direct say in the quality of service they receive from the NQA, therefore, this charter must be a living document to be updated as necessary in order to exceed evolving customer expectations,” she added.


About The Author

Mandisa Rasmeni

Mandisa Rasmeni has worked as reporter at the Economist for the past five years, first on the entertainment beat but now focussing more on community, social and health reporting. She is a born writer and she believes education is the greatest equalizer. She received her degree in Journalism at the Namibia University of Science and Technology (NUST) in June 2021. . She is the epitome of perseverance, having started as the newspaper's receptionist in 2013.