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Did you earn your bonus?

Did you earn your bonus?

By Jan Coetzee

Managing Director Headway Consulting

The end of another year is rapidly approaching and all thoughts are on December, the festive season is the season of giving. This means bonuses, 13th cheques are on the way and some employers even give a 14th cheque. Which certainly comes as a God-send, as Christmas, the endless school holiday and the year has been very expensive.

The 13th cheque or any form of bonus paid out at the end of the year is basically a bonus for hard work, dedication, good performance and possibly going above and beyond your normal duties as an employee.

It was conceived as a way of rewarding employees who had performed above and beyond what was expected of them and their job description. Whether it was exceeding their sales targets or performing their duties in a manner that went beyond expectations. This would be rewarded with a bonus of some kind. A thirteenth cheque perhaps, a Christmas hamper, or something to that extend. Times have now changed and everyone expects and receives a bonus. They almost demand it, it is part of the renumeration package in most organisations.

However, if we examine it closely and honestly, does everyone really deserve a bonus? Has every employee really gone above and beyond their job description all year and provided ‘excellent’ customer-service or exceeded their expected annual sales-target by 20% or more? We in Namibia like to complain about service delivery, from the service we receive at restaurants, shops and from service providers to Governmental institutions. Knowing that often when we ask for service we are met with eye-rolling and disdain, as well as being faced with enormous bureaucracy at every turn and slow-moving processes in most cases. Does this seem like the perfect environment to achieve high levels of service excellence, or maximising sales? Remember, we are talking about earning your bonus here, not simply fulfilling your job requirements.

Providing excellent customer service, fulfilling processes to the best of one’s abilities and reaching and exceeding your sales targets all require the right tools and right management structures in place. If Namibia and Namibians want to deliver and expect good service delivery, processes need to be in place. If the application process for a new driver’s license takes too long, people will perceive it as bad customer service. However with the digitalisation of the process, perhaps even being able to apply through an Application on your smartphone or from your computer, will provide a much better experience.

Namibia is focused on creating a knowledge-based society where technology, innovation, entrepreneurship at every socio-economic level becomes the norm. Being able to see and act upon potential opportunities and possibilities for change through innovation is the only path to success. This means that the business environment needs to change.

It can only survive if Namibia can successfully compete and even flourish in the face of the range of emerging adverse and fluctuating business and economic conditions. By becoming truly service-orientated through streamlining processes, using proven technology and implementing best practises from around the world, but adapted to be relevant to our environment, will allow the Namibian employee to truly go above and beyond their remit and really earn that bonus.

Namibia can engage and implement best practices and adapt them for our own needs and circumstances. We will engage and implement the best possibly solutions, hardware and people to continue to improve. Which will create a win-win scenario, Namibia becomes a truly service orientated society and improves service delivery and production and people feel great because they know they truly earned their bonus.


 

About The Author

Guest Contributor

A Guest Contributor is any of a number of experts who contribute articles and columns under their own respective names. They are regarded as authorities in their disciplines, and their work is usually published with limited editing only. They may also contribute to other publications. - Ed.

Following reverse listing, public can now acquire shareholding in Paratus Namibia

Promotion

20 February 2020, Windhoek, Namibia: Paratus Namibia Holdings (PNH) was founded as Nimbus Infrastructure Limited (“Nimbus”), Namibia’s first Capital Pool Company listed on the Namibian Stock Exchange (“NSX”).

Although targeting an initial capital raising of N$300 million, Nimbus nonetheless managed to secure funding to the value of N$98 million through its CPC listing. With a mandate to invest in ICT infrastructure in sub-Sahara Africa, it concluded management agreements with financial partner Cirrus and technology partner, Paratus Telecommunications (Pty) Ltd (“Paratus Namibia”).

Paratus Namibia Managing Director, Andrew Hall

Its first investment was placed in Paratus Namibia, a fully licensed communications operator in Namibia under regulation of the Communications Regulatory Authority of Namibia (CRAN). Nimbus has since been able to increase its capital asset base to close to N$500 million over the past two years.

In order to streamline further investment and to avoid duplicating potential ICT projects in the market between Nimbus and Paratus Namibia, it was decided to consolidate the operations.

Publishing various circulars to shareholders, Nimbus took up a 100% shareholding stake in Paratus Namibia in 2019 and proceeded to apply to have its name changed to Paratus Namibia Holdings with a consolidated board structure to ensure streamlined operations between the capital holdings and the operational arm of the business.

This transaction was approved by the Competitions Commission as well as CRAN, following all the relevant regulatory approvals as well as the necessary requirements in terms of corporate governance structures.

Paratus Namibia has evolved as a fully comprehensive communications operator in Namibia and operates as the head office of the Paratus Group in Africa. Paratus has established a pan-African footprint with operations in six African countries, being: Angola, Botswana, Mozambique, Namibia, South Africa and Zambia.

The group has achieved many successes over the years of which more recently includes the building of the Trans-Kalahari Fibre (TKF) project, which connects from the West Africa Cable System (WACS) eastward through Namibia to Botswana and onward to Johannesburg. The TKF also extends northward through Zambia to connect to Dar es Salaam in Tanzania, which made Paratus the first operator to connect the west and east coast of Africa under one Autonomous System Number (ASN).

This means that Paratus is now “exporting” internet capacity to landlocked countries such as Zambia, Botswana, the DRC with more countries to be targeted, and through its extensive African network, Paratus is well-positioned to expand the network even further into emerging ICT territories.

PNH as a fully-listed entity on the NSX, is therefore now the 100% shareholder of Paratus Namibia thereby becoming a public company. PNH is ready to invest in the future of the ICT environment in Namibia. The public is therefore invited and welcome to acquire shares in Paratus Namibia Holdings by speaking to a local stockbroker registered with the NSX. The future is bright, and the opportunities are endless.