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Telecom opens redesigned outlet for improved retail presentation of products and services

Telecom opens redesigned outlet for improved retail presentation of products and services

Telecom Namibia unveiled a brand new flagship store at Windhoek’s Grove Mall serving as a one-stop-shop for customers to experience new products and services last week.

The move is part of the company’s broader plan of redesigning its outlets for improved retail presentation of its products and services.

According to the company, the 133 square-metre store features cutting-edge mobile products and fixed broadband services aimed at enhancing the lives of customers and empowering individual communication needs.

The store also includes a customer care point where products and services can be purchased, report faults, apply for new services, as well as a billing centre for services payments. The store is the first in a series of outlets that Telecom Namibia will open around the country in its complete transformation drive that will enable it to service its customers in a friendly environment allowing for interactions with customers in an open plan set-up.

“With the new concept design, the focus is on experience and creating a destination ICT store that acts as a showcase for the Telecom Namibia brand, with the objective to draw customers into the brand, over and above making sales,” said the Minister of Information and Communication Technology, Stanley Simataa, in a speech read on his behalf by the ministry’s Permanent Secretary, Mbeuta Ua-Ndjarakana.

Simataa noted that the rate of development of ICT products and services has increased dramatically over the last decade and shows no sign of slowing. He added that the growth is a result of significant investments in infrastructure and the introduction of healthy competition.

Meanwhile, Telecom Namibia’s Acting Chairperson, Irene Simeon-Kurtz, said the effort represents a drive to help customers explore more, learn more and achieve more, and an effort by Telecom Namibia to ensure that Teleshops are not just stores that stock products, but a place where the company demonstrate how technology can transform lives and businesses.

“It is an indication of true commitment from Telecom Namibia to bring a more improved touch to customer experience. Nothing is more dynamic in this market than the customer experience,” Simeon-Kurtz said.

She said that telecommunication, including ICT sales outlets, is an important infrastructure facility and a requisite for rapid economic development.

“The new store design is based on a ‘Triple C’ multi-channel strategy, meaning that every channel must be designed to increase customer satisfaction through a consistent approach and easy interaction. To achieve that there must be continuity of transaction, consistency of product offering and comprehensive information flows,” Theo Klein, Chief Executive Officer of the company said.


Caption: Telecom CEO Theo Klein, Telecom Board member Petro Oberholster, Telecom Acting Chairperson Irene Simeon-Kurtz, Permanent Secretary in the Ministry of ICT Mbeuta Ua-Ndjarakana, Telecom Chief Mobile officer Perny Armando and Telecom Board member Fernando Somaeb.


About The Author

Donald Matthys

Donald Matthys has been part of the media fraternity since 2015. He has been working at the Namibia Economist for the past three years mainly covering business, tourism and agriculture. Donald occasionally refers to himself as a theatre maker and has staged two theatre plays so far. Follow him on twitter at @zuleitmatthys

Following reverse listing, public can now acquire shareholding in Paratus Namibia

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20 February 2020, Windhoek, Namibia: Paratus Namibia Holdings (PNH) was founded as Nimbus Infrastructure Limited (“Nimbus”), Namibia’s first Capital Pool Company listed on the Namibian Stock Exchange (“NSX”).

Although targeting an initial capital raising of N$300 million, Nimbus nonetheless managed to secure funding to the value of N$98 million through its CPC listing. With a mandate to invest in ICT infrastructure in sub-Sahara Africa, it concluded management agreements with financial partner Cirrus and technology partner, Paratus Telecommunications (Pty) Ltd (“Paratus Namibia”).

Paratus Namibia Managing Director, Andrew Hall

Its first investment was placed in Paratus Namibia, a fully licensed communications operator in Namibia under regulation of the Communications Regulatory Authority of Namibia (CRAN). Nimbus has since been able to increase its capital asset base to close to N$500 million over the past two years.

In order to streamline further investment and to avoid duplicating potential ICT projects in the market between Nimbus and Paratus Namibia, it was decided to consolidate the operations.

Publishing various circulars to shareholders, Nimbus took up a 100% shareholding stake in Paratus Namibia in 2019 and proceeded to apply to have its name changed to Paratus Namibia Holdings with a consolidated board structure to ensure streamlined operations between the capital holdings and the operational arm of the business.

This transaction was approved by the Competitions Commission as well as CRAN, following all the relevant regulatory approvals as well as the necessary requirements in terms of corporate governance structures.

Paratus Namibia has evolved as a fully comprehensive communications operator in Namibia and operates as the head office of the Paratus Group in Africa. Paratus has established a pan-African footprint with operations in six African countries, being: Angola, Botswana, Mozambique, Namibia, South Africa and Zambia.

The group has achieved many successes over the years of which more recently includes the building of the Trans-Kalahari Fibre (TKF) project, which connects from the West Africa Cable System (WACS) eastward through Namibia to Botswana and onward to Johannesburg. The TKF also extends northward through Zambia to connect to Dar es Salaam in Tanzania, which made Paratus the first operator to connect the west and east coast of Africa under one Autonomous System Number (ASN).

This means that Paratus is now “exporting” internet capacity to landlocked countries such as Zambia, Botswana, the DRC with more countries to be targeted, and through its extensive African network, Paratus is well-positioned to expand the network even further into emerging ICT territories.

PNH as a fully-listed entity on the NSX, is therefore now the 100% shareholder of Paratus Namibia thereby becoming a public company. PNH is ready to invest in the future of the ICT environment in Namibia. The public is therefore invited and welcome to acquire shares in Paratus Namibia Holdings by speaking to a local stockbroker registered with the NSX. The future is bright, and the opportunities are endless.