Community Contributor | Jul 3, 2018 | 0
British Airways continues to shine in the sky
British Airways (operated by Comair) was recognised as a service excellence winner in the Airline Industry category at the 16th Annual Ask Africa Orange Index awards ceremony this week.
British Airways flies to Windhoek from Johannesburg every day of the week including weekends and operates over 400 flights per week in southern Africa which includes Johannesburg, Cape Town, Durban, Port Elizabeth, Harare, Livingstone, Mauritius, Victoria Falls and Windhoek.
The awards, established in 2001, are regarded as the most comprehensive and most widely-referenced service excellence benchmark in South Africa, covering over 32 industries and 169 companies. Its extensive sample size of 33 000 interviews, provides a reliable yardstick for customer service benchmarking and social profiling.
Luane Lavery, Brand Communications Manager for British Airways operated by Comair said, “This award is very encouraging, as it is a testament of our focus on providing excellent service to all our travellers”.
“The award is also a good indicator that our offering to our business travellers meets their needs, through products like The Executive Club frequent flyer programme, On Business and the SLOW Lounges.”
British Airways (operated by Comair) also dominated the airlines categories at the Sunday Times Top Brands 2017 Awards late in September, nabbing four of the top six places in the business and consumer categories for domestic airlines. British Airways achieved first place in the Best Business Domestic Airline category, and second place in the Best Domestic Consumer Airline Category.
“We continually strive to provide a premium service for our customers within southern Africa, whilst offering our signature British Airways hospitality onboard,” concluded Lavery.