The bulk of the clients affected by duplicate deduction fumble have been refunded – Nedbank
Nedbank Namibia’s Head: Marketing and Communications, Gernot de Klerk this week said the security systems at the bank are firmly intact and the all clients that were affected by the duplicate deductions will be refunded.
According to De Klerk, most of the affected clients have been refunded. “We do understand, however, that one of the commercial banks has unfortunately implemented Nedbank Namibia’s refund instructions incorrectly, with the effect that their clients’ accounts have been debited, instead of credited. We have assured the impacted bank of Nedbank’s support while they attempt to reverse their error,” he said.
The bank stressed that Pick n Pay in no way benefited from the double deductions, meaning that the retailer did not receive two payments for the same transaction.
“The double deductions only relate to some purchases that occurred on 13 October this year, and our technical teams are immersed in their investigations to gain a deeper sense of the cause of the glitch,” said De Klerk.
He added that the incident has not been repeated and the reimbursements of clients banking at three of the country’s largest banks have already been successfully with Nedbank Namibia’s facilitation.