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Banks have to know their customers as prescribed by the Financial Intelligence Act

Banks have to know their customers as prescribed by the Financial Intelligence Act

By Baronice Hans, Managing Director of Bank Windhoek and current chairperson of the Bankers Association of Namibia

The process that banks use to identify and verify the identity of customers is known as ‘Know Your Customer’ (KYC).

The objective of KYC is to enable banks to know and understand their customers and their transactions better and help them manage their risks effectively.

For example, banks obtain certain information from customers and verify it against documentation e.g. a client’s name, surname and ID number.

KYC is an important aspect developed globally to combat identity theft, financial fraud, money laundering and terrorist financing.

It is extremely important that banks perform a KYC on customers for the following reasons:

1. To positively identify who the client is in order to prevent conducting transactions with a fraudster which in turn protects both the client and the bank;

2. To obtain valuable information in order to understand client needs and what products to offer theft.

3. In order to comply with banking obligations in terms of the Financial Intelligence Act (FIA) to identify and verify customers; and

4. To allow banks to risk profile customers and accordingly manage money laundering and terrorist financing risks.

Apart from KYC being a regulatory requirement with which banks have to comply as per the FIA regulations, it is also very important as it helps banks understand their customers and their financial dealings.

The key aspect about banking is that one must investigate the money trail to see where it starts and where it ends. Once the money trail is established, it is easy to track down the culprits and this is fundamentally why banks should have accurate, reliable, and updated KYC norms in place for all customers.

KYC obligations came into effect in 2009 when the 2007 Financial Intelligence Act was promulgated. The Rules-based 2007 FIA has since been replaced with the newer 2012 FIA which is Risk Based.

Performing KYC not only allows banks to comply with FIA, but also to manage money laundering and terrorist financing risk by identifying potential higher risk customers.

From a credit perspective KYC plays an imperative role when assessing an application, as we want to evade the likelihood of falling victim of illegal activities perpetrated by a customer(s).

KYC is one of the regulations set in place under FIA that obliges commercial banks to take full responsibility to collect as much information as possible from the client in order to strengthen their relationship with their bank.

KYC is an indispensable part of our banking operations, whether it relates to opening an account or for the advancement of loans to ensure that the services are not misused.



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