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Bank revises annual fees structure in line with industry standards

Bank revises annual fees structure in line with industry standards

A local bank  recently announced that it had revised its annual fees structure in line with industry standards and other macro-economic factors such as inflation rate.

Bank Windhoek said that its new fee structure is effective from 1 July and a notice, in the form of a poster in all our branches and agencies, will display the new fees and charges.

According to Executive Officer for Marketing and Communication Services at Bank Windhoek, Jacquiline Pack, the main fees and charges of Bank Windhoek will also be available in brochure format. “Both the notice and the brochure will be published on Bank Windhoek’s website at,” she added.

“As a consumer centric organisation Bank Windhoek continues to invest in affordable and convenient banking solutions to our customers, hence the introduction of two new exciting electronic banking offerings, namely EasyWallet and GoPay,” said Pack

She said the bank’s extensive offering of banking services to the customers through the national network of branches, agencies and ATMs is complemented by a diverse variety of locally developed digital banking channels.

“The newly introduced EasyWallet offers customers the convenience of paying third parties and other beneficiaries, purchasing airtime and electricity, doing balance enquiries and more using their mobile devices. GoPay offers a safe and cash free method to purchase fuel nationwide from a large network of petrol stations,” she said.

According to her the bank endeavours to inspire customers to make use our electronic banking channels as a method of transacting, as these are safe, easy to use and cost effective. In support of this we have kept access to iBank, Mobile App, Cellphone Banking, EasyWallet and GoPay totally free.

“In addition to this, the purchasing of prepaid electricity and AlertMe/SMS notifications remain free, empowering customers to be informed of all activity on their transaction accounts and reducing the risk of losses due to fraudulent transaction,” she added.

She said that digital banking services continue to offer customers a convenient and cost-effective channel to conduct their banking 24/7.

“The bank will also proud offer competitive Point-of-Sale purchase (transaction) fees in the market and it encouraged customers to make use of their debit cards for transactions which is much safer than carrying around cash,” she said.

“Bank Windhoek incurs fixed and variable costs in the delivery of service to its clients such as operational and staff costs, the cost of expanding and upgrading our branch and ATM infrastructure across Namibia, the cost of transporting and safeguarding cash and continuous investments in our systems to ensure that our service delivery to customers keeps on improving. We would like to reassure our esteemed clients that we have also taken the current economic conditions in account and have fairly priced our products and services,” she said.

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