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GIPF sets customer convenience as a priority

GIPF sets customer convenience as a priority

The Government Institutions Pension Fund (GIPF) this week launched their new refurbished client services area to the public and opened their B1 City Satellite office situated at the B1 highway shopping centre.

With many more projects to be rolled out this year, GIPF CEO, David Nuyoma at the launch promised that his institution has set customer convenience and satisfaction as a priority.

We decided to start off the new season on a high note and this is the pace we intend to keep moving forward,” Nuyoma said, as GIPF seeks to employ the same customer approach at its decentralised regional offices.

The physical transformation and modernisation of systems that you witnessed bears a strong resemblance to the overall transformation of GIPF over the past 28 years.” Nuyoma said.

The new operating hours for the services area will be between 08:00 am to 16:30 pm except on Wednesdays were they open at 09:00am.

According to Nuyoma, GIPF’s membership base has increased to 135,000 members and they have harmonised their members’ customer experience by introducing them to interactive and user friendly digital solutions.

Nuyoma said that this design thinking approach makes for higher levels of customer satisfaction by not only improving customer needs but also evaluating the in-house training of front line employees.

Chairman of the GIPF Board of Trustees, Goms Menette, said that having an automated queue management system is becoming much less of a luxury and more of a necessity for and institutions such as GIPF.

Looking to optimise the customer service process lead us to invest in a comprehensive contact centre system that manages all customer experiences from the moment they enter our building to the time they depart,” he added.

Meanwhile, pension enquiries, advice, biometric registration and verification, benefit statements, income statements, submission of documents have all been improved at the head office building with a self service touch screen ticking kiosk.

About The Author

Freeman Ngulu

Freeman Ngulu is an Entrepreneur, into data journalism and is an aspiring content marketer. He tweets @hobameteorite.

Following reverse listing, public can now acquire shareholding in Paratus Namibia


20 February 2020, Windhoek, Namibia: Paratus Namibia Holdings (PNH) was founded as Nimbus Infrastructure Limited (“Nimbus”), Namibia’s first Capital Pool Company listed on the Namibian Stock Exchange (“NSX”).

Although targeting an initial capital raising of N$300 million, Nimbus nonetheless managed to secure funding to the value of N$98 million through its CPC listing. With a mandate to invest in ICT infrastructure in sub-Sahara Africa, it concluded management agreements with financial partner Cirrus and technology partner, Paratus Telecommunications (Pty) Ltd (“Paratus Namibia”).

Paratus Namibia Managing Director, Andrew Hall

Its first investment was placed in Paratus Namibia, a fully licensed communications operator in Namibia under regulation of the Communications Regulatory Authority of Namibia (CRAN). Nimbus has since been able to increase its capital asset base to close to N$500 million over the past two years.

In order to streamline further investment and to avoid duplicating potential ICT projects in the market between Nimbus and Paratus Namibia, it was decided to consolidate the operations.

Publishing various circulars to shareholders, Nimbus took up a 100% shareholding stake in Paratus Namibia in 2019 and proceeded to apply to have its name changed to Paratus Namibia Holdings with a consolidated board structure to ensure streamlined operations between the capital holdings and the operational arm of the business.

This transaction was approved by the Competitions Commission as well as CRAN, following all the relevant regulatory approvals as well as the necessary requirements in terms of corporate governance structures.

Paratus Namibia has evolved as a fully comprehensive communications operator in Namibia and operates as the head office of the Paratus Group in Africa. Paratus has established a pan-African footprint with operations in six African countries, being: Angola, Botswana, Mozambique, Namibia, South Africa and Zambia.

The group has achieved many successes over the years of which more recently includes the building of the Trans-Kalahari Fibre (TKF) project, which connects from the West Africa Cable System (WACS) eastward through Namibia to Botswana and onward to Johannesburg. The TKF also extends northward through Zambia to connect to Dar es Salaam in Tanzania, which made Paratus the first operator to connect the west and east coast of Africa under one Autonomous System Number (ASN).

This means that Paratus is now “exporting” internet capacity to landlocked countries such as Zambia, Botswana, the DRC with more countries to be targeted, and through its extensive African network, Paratus is well-positioned to expand the network even further into emerging ICT territories.

PNH as a fully-listed entity on the NSX, is therefore now the 100% shareholder of Paratus Namibia thereby becoming a public company. PNH is ready to invest in the future of the ICT environment in Namibia. The public is therefore invited and welcome to acquire shares in Paratus Namibia Holdings by speaking to a local stockbroker registered with the NSX. The future is bright, and the opportunities are endless.