Guest Contributor | Jul 25, 2017 | 0
NWR embarks on Wi-Fi roll-out at holiday resorts
Namibia Wildlife Resorts (NWR) has begun a Wi-Fi roll-out at some of their camps to ensure that guests are able to stay in touch with the world, even while they are on vacation. Explaining the rationale for Wi-Fi at selected camps, NWR said tourists must be able to stay connected at any of the various NWR camps across the country.
Zelna Hengari, NWR Managing Director said, all the camps in the Etosha National Park now have Wi-Fi, except Onkoshi and Olifanstrus, while other resorts such as Waterberg, Gross Barmen and Sesriem now also offer the service.
“The remaining camps/resorts will have Wi-Fi installed within the coming months. During the same period NWR also introduced the facility for its clients to have the ability to do bookings and make online payments on our website,” she added. According to Hengari this is aimed at reducing the time clients need to finalise booking arrangements when they plan their accommodation requirements. The combination of an interactive website and Wi-Fi connectivity adds to the flexibility of tourists who come to Namibia with only a broad schedule. While staying in one camp, they can make bookings using their smartphones to access the website.
The improvements over the past months came as a result from feedback from the clients and NWR saw it fit to absorb the feedback to improve the service to tourists. Staying connected while on holiday was one of the most important improvements tourists were looking for.
Furthermore, over the past few months Namibia Wildlife Resorts, has been busy upgrading their facilities in preparation for the high season.
Hengari said some minor renovations have taken place to ensure that when local and international tourists visit the establishments they will be in an acceptable standard.
“Currently work is being undertaken at /Ai-/Ais camp, which required some touch ups in order to make it more appealing to those that are intending to undertake the Fish River Canyon hike,” she said.
“A lot of guests will be presently surprised at some of the touch ups that will greet them when they arrive there,” she added. Another establishment that has been getting some refurbishment is Halali camp in Etosha. The popular pool area received a revamp as well as the patio at the restaurant. Wi-Fi is also now a standard feature at Halali.
“We are of the belief that by fixing the small things first, our guest will directly feel the impact as these are the things that matter to them when they visit us,” said Hengari.