Coen Welsh | Nov 14, 2017 | 0
Three lodges recognised by TripAdvisor
Kalahari Farmhouse, Damara Mopane Lodge and the Canyon Roadhouse have each received a ‘Certificate of Excellence 2016” from TripAdvisor to award their dedication to providing outstanding customer service.
“Stunning oasis”, “Little garden village”, “Excellent place for family”. These are the kind words used by TripAdvisor to describe the Gondwana Lodges that received the Certificates of Excellence.
TripAdvisor is a major travel-aid in the online world and offers travellers the opportunity to review and rate their experiences at various establishments across the globe. Awards are based on the quality, quantity and recency of reviews over a 12-month period. To qualify, an establishment must maintain an overall TripAdvisor rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Each of the lodges that have been awarded offers a unique experience to their guests. Gondwana Collection said, these lodges have added different and distinctive components to make each guest’s stay a special experience. For example, there is a tiny vegetable garden at each chalet, at Damara Mopane Lodge while Old Wheeler cars and bakkies make the décor at the Canyon Roadhouse.
Bernd Otto Grahl, the Social Media Manager at the Gondwana Collection stated, “There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
“To have received this award is a great honour for each of these lodges. TripAdvisor branded sites make up the largest travel community in the world, reaching 340 million people per month, and 350 million reviews. The sites operate in 48 markets worldwide.”