Conference highlights customer service

New CEO of Team Namibia, Roberta da Costa (left), Marelise Serfontein of Customer Service Management Africa and Prof. Grafton Whyte of the Harold Pupkewitz Graduate School of Business at the Polytechnic.

Team Namibia has signed a memorandum of understanding with Customer Service Management Africa (CSMA) to host the 2nd Customer Service Management Africa Awards and Conference on 14 and 15 September 2015 at the Namibia Institute of Public Administration and Management (NIPAM) in Windhoek.

Team Namibia CEO Roberta da Costa said: “Team Namibia’s mission is to facilitate the increased consumption of Namibian products and services locally and abroad by inspiring competitive standards, stimulating consumer confidence and impacting economic sustainability. Customer service is an integral part of this process because consumers tend to differentiate between good and excellent service when purchasing a product or service”.
She further stated that: “If Namibian companies want to attract and retain loyal customers, we need to provide high-quality customer service. Team Namibia has been partners with CSMA since its inaugural year and we continue to support the improvement of customer service in Namibia as stipulated by this Memorandum of Understanding”.
Marelise Serfontein, Principal Member of CSMA said: “The customer service movement is building momentum and we are delighted to partner with entities such as Team Namibia. Improving Customer Service is a responsibility of every citizen, therefore we are grateful to Team Namibia and our other partners NIPAM and NCCI”.
The 2nd Customer Service Management Africa Awards and Conference was launched in April under the theme ‘Expecting Better: Delivering More’. The theme embraces a Pan-African perspective as a number of speakers and experts from various African countries are expected to contribute to the pool of research, to create an Africa-wide movement.
Social entrepreneurs and innovators Julius James Shirima and Dr. Moses Kizza Musaazi are the guest speakers.
Shirima is the founder of Darecha, a Tanzanian micro-venture capital firm that explores ways that profitable small businesses owned by youth can raise venture capital.
Musaazi is the founder of Technology for Tomorrow Ltd (T4T), a company that specializes in so-calledl “appropriate technology”. His inventions and innovations are in the areas of sanitary towels, waste disposal, food and pasteurization.